Support

We understand how important it is for your menus to be up and running, driving sales around the clock. Using quality commercial hardware that offers 24/7 operation backed with our gold star support services our packages are inclusive of email and help desk support for ultra fast response times. 

 

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Standard Support (Inclusive in all packages)

  • Phone and email support with same day rapid response

  • Access to our help desk ticketing system

  • One menu price and text change per year (for menus designed by MenuBoards.TV)

  • Remote monitoring and management

  • One hour inclusive software training

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 Platinum Support ( $49 ex gst / month )

  • Phone and email support with two hour rapid response (within business hours)

  • Access to our help desk ticketing system with priority (all support tickets to the front of the queue)

  • Six menu price and text changes per year (for menus designed by MenuBoards.TV)

  • Remote monitoring and management

  • Ongoing software training

  • Detailed Service Level Agreement provided

 Warranties 

All of our hardware packages come inclusive of extended commercial warranties and rapid switch out services for any failure.

 Digital Menu Board Signage Displays - 3 year onsite manufacturer warranty - This covers rapid onsite swap-out of any faulty displays to ensure up-time of your menu boards. 

Digital Menu Board Mounting Solution - German engineered our mounting solutions are backed with a 10 year commercial warranty.