FAQ
We offer digital menu solutions for every level of business, from single site QSR to large multi-site franchises. Our team is knowledgeable, caring and dedicated to make sure every client can get the individual support they need.
Have a questions?
Hardware
What are "Digital Menu Boards"
One of the fastest growing areas of menu displays is the adoption of digital menu boards across the QSR industry. As laws and regulations change, most restaurants are beginning to see the benefits of going digital as compared to the, well, rather traditional menu boards.
Other than the obvious aesthetic advantage digital has over print this is a proven way to strategically showcase products, increase sales with up-sells and cross-sells along with no more of “Do you want fries and a drink with that?”
What are commercial grade menu screens?
Residential televisions are not designed to be used 24 hours a day and if used for prolonged periods can suffer from image retention issues and colour fade. Digital signage displays use commercial-grade LCD panels, specifically designed for constant use. Signage screens are designed to run constantly with little to no downtime and often include cooling fans and extra ventilation to ensure that the screens operate within their optimum temperature window.
The digital signage displays we use for our menus also include anti glare coating, higher brightness and slim even bezels to ensure quality and engagement of your digital menu board solution.
Can I use my own media player, screens or brackets?
Due to the amount of unreliable products on the market we supply, support and warrant our digital menu board packages as a whole and only supply in full service.
However content design & installation are optional package services.
I’m unsure of what size menu will be most suited for my store?
Not a problem, we can help with this. Part of our service includes working with you to ensure the correct hardware is placed into your shop taking out the hassle of figuring out how many screens, is the wall suitable for mounting and how will I configure the media players to my network.
We have you covered!
Do I have to setup/configure the hardware before it is installed on the wall?
No! part of our service is configuring the devices so they are ready for plug and play with your menu pre loaded on the display!
Software
How can I avoid subscription costs?
Our package is free to use on a local network. This means you can update your current image or video on your menu at any time on your WiFi.
We do offer remote management services which allows you to control your menu from the comfort of your home at a monthly cost.
Is the software easy to use?
Our software is the simplest yet most reliable platform to use on the market. Its 3 simple steps!
Drag and drop
Schedule
and Deploy
Can content be changed remotely?
Our package are inclusive of free software that can me managed on your local WiFi network.
There are remote management options available for for a small monthly fee.
If my internet dies will my menus still work?
Our solution will continue playing back your content when the internet dies. You wont be able to update the content but it will run and run.
Even if there is a power outage the media player is designed to continue where it left off all you have to do is turn the screen on!
Services
How do I Install/mount the menus correctly?
Our packages come inclusive of installation. Although this is an option you can choose not to have, we can supply a documented guide on how to install correctly.
Flat surfaces that allow for space for the displays are crucial.
We go through all of this with you in our initial meeting.
Can the digital menus be placed in a recessed area?
Yes they can! But please note a custom bracket solution will be required to suit the recess area and will be quoted separately.
Where do I place the power and data points?
This is a very important question we get asked alot!
Part of our services includes a mud map of where to position the power points - we can also deal directly on your behalf with your electrician or handyman.
What locations do you offer your services?
We cover the whole of Australia!
From South Headland in rural Western Australia to Tasmania we have had the privilege to implement quality systems around the country for the past 5 years.
Do you offer content creation services?
This is our core focus as we believe the hardware is 5% and the content is 95% of how efficient your menu will be.
We have a in-house design team that are specialists in digital menu board content and animation to make sure you get the most catered menu to your business.
Do you offer financing packages?
We offer rent to buy packages through our publicly listed partnered company Silver Chef who specialise in hospitality financing.
I have multiple stores that require digital menu boards. How can I manage the content?
We offered catered solutions to multi site business and franchises.
Speak with us today to find out how we can help replace an existing system or implement a system from scratch
Training & Support
What training do I get when purchasing a digital menu board package?
Our packages come standard with one hour of training to go through system and answer any questions you may have.
What support do I get when purchasing a digital menu board package?
Our packages come standard with our basic support which includes phone and email support during business hours.
We know how important it is to have your menu up and running.
If a screen or media player stops working what do I do?
Contact us immediately and we will organise a unit to be shipped out to you overnight.
We configure our displays with a back up function if the media player fails to display a static version of your menu!